Terms and Conditions of Use

Effective Date: 2026/04/30
Last Updated: 2026/04/30
Platform: Pagora
Jurisdiction: Republic of South Africa

Important: These terms are a practical platform template and should be reviewed by a qualified South African attorney before launch, especially if you process payments, host customer websites, sell regulated goods, or provide services outside South Africa.

1. Acceptance of Terms

By accessing or using Pagora, including our website generator, editor, hosting, dashboards, templates, AI tools, and related services, you agree to these Terms, our Privacy Policy, Acceptable Use Policy, Disclaimer, and any plan-specific terms shown at checkout. If you do not agree, you may not use the Platform.

2. Eligibility and Authority

You must be at least 18 years old, or have consent from a parent or legal guardian, to use the Platform. If you use Pagora for a business, you confirm that you are authorised to bind that business to these Terms.

3. Services Provided

Pagora provides tools to generate, edit, publish, and host websites and related business pages. Some features may include AI-generated text, images, designs, templates, bookings, analytics, dashboards, and e-commerce starter interfaces. Unless expressly stated otherwise, generated e-commerce templates are starter templates and must be connected to a lawful payment gateway, fulfilment process, tax setup, refund policy, and inventory system before accepting real customer orders.

4. Accounts and Security

You must provide accurate account information and keep your login details secure. You are responsible for all activity under your account, including activity by employees, contractors, clients, or collaborators you allow to access your account. Notify us immediately if you suspect unauthorised access.

5. Admin Rights and Platform Control

Pagora administrators may access, review, suspend, edit, unpublish, delete, restrict, or restore accounts, generated sites, templates, content, logs, and platform records where reasonably necessary to operate the Platform, enforce these Terms, respond to legal requests, prevent abuse, protect users, fix technical issues, or secure the service. Admin accounts are not subject to ordinary user generation limits, plan restrictions, or feature gating unless Pagora chooses to apply them internally.

6. User Content and Generated Content

You retain ownership of content you upload or create, including business details, images, logos, product information, and text. You grant Pagora a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, modify, display, transmit, and process that content only as needed to provide, secure, improve, and support the Platform.

AI-generated output may be inaccurate, incomplete, similar to third-party content, unsuitable for your industry, or legally non-compliant. You are responsible for reviewing and approving all generated text, images, code, templates, product claims, policies, and public-facing content before publishing or using it commercially.

7. E-Commerce, Products, and Seller Responsibility

If you use Pagora to create or host an online store, you are the seller of record for your products and services unless a separate written agreement says otherwise. You are solely responsible for:

• Product descriptions, prices, availability, delivery timelines, warranties, returns, refunds, and customer support.
• Compliance with consumer protection, advertising, tax, customs, import/export, safety, labelling, age restriction, and industry-specific laws.
• Collecting, paying, and reporting any VAT, income tax, duties, fees, or other charges.
• Handling failed orders, chargebacks, fraud, refunds, lost deliveries, damaged goods, and customer disputes.
• Using only payment gateways, delivery providers, and third-party services that you are authorised to use.

8. Prohibited Products, Services, and Conduct

You may not use Pagora to sell, promote, host, or facilitate illegal, deceptive, harmful, infringing, or regulated goods or services without all required permissions. This includes, without limitation, counterfeit goods, stolen goods, illegal drugs, weapons, unlawful financial services, scams, malware, hate content, sexual exploitation, non-consensual intimate content, doxxing, fraudulent medical claims, and any activity that violates our Acceptable Use Policy or applicable law.

9. Payments, Plans, Billing, and Refunds

Fees, plan limits, and features are displayed on the Pricing page or checkout flow. Amounts are in South African Rand unless stated otherwise. Subscription fees may renew automatically if auto-renewal is enabled by the payment provider. Failed payments may result in suspension, downgrade, removal of premium features, or non-publication of hosted sites.

Payments are non-refundable except where required by law or expressly stated in writing. We may change prices or plan features with reasonable notice. You are responsible for keeping billing details current and for any bank charges, payment gateway fees, currency conversion fees, or taxes that apply.

10. Hosting, Domains, Publishing, and Availability

Pagora may provide hosted URLs, subdomains, or publishing storage for generated websites. Hosting is provided on a reasonable-efforts basis and is not guaranteed to be uninterrupted, error-free, secure against every threat, or compatible with every browser, device, plugin, or third-party service. We may throttle, suspend, or remove sites that exceed fair use, create security risk, violate these Terms, or disrupt the Platform.

You are responsible for backups of business-critical content. Custom domains, DNS, email deliverability, SSL issuance, search engine indexing, third-party scripts, and payment gateway approval may depend on external providers and are not guaranteed by Pagora.

11. Third-Party Services

The Platform may integrate with or link to third-party services such as payment gateways, AI providers, analytics tools, hosting providers, image providers, email tools, maps, fonts, or delivery services. Those services are governed by their own terms. Pagora is not responsible for their downtime, pricing, decisions, data handling, errors, losses, or changes.

12. Intellectual Property

Pagora, its software, templates, platform design, branding, workflows, and technology are owned by Pagora or its licensors. You may not copy, resell, reverse-engineer, scrape, clone, bypass restrictions, or create a competing service from the Platform. Generated websites may include open-source libraries or third-party assets, and their respective licences and usage restrictions continue to apply.

13. Takedowns and Enforcement

We may remove, disable, or restrict content or accounts when we believe content violates these Terms, infringes rights, creates legal risk, threatens platform integrity, or receives a credible complaint. We may provide your contact details or content records where required by law, court order, payment provider rules, law enforcement, or legitimate rights enforcement processes.

14. Privacy and Data Protection

You must comply with POPIA and all applicable privacy laws when collecting personal information through generated websites, forms, checkout pages, analytics, bookings, or integrations. You are responsible for publishing appropriate privacy notices and obtaining legally required consent from your customers, users, employees, and website visitors.

15. Suspension and Termination

You may stop using Pagora or request account deletion at any time. We may suspend or terminate access immediately if you breach these Terms, fail to pay, misuse the Platform, create security or legal risk, or use the Platform in a way that harms Pagora, other users, third parties, or infrastructure. After termination, we may delete content after a reasonable retention period unless law or legitimate business needs require longer retention.

16. Disclaimers

The Platform is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, revenue generation, search ranking, conversion performance, legal compliance of generated content, and compatibility with your specific business model.

17. Limitation of Liability

To the maximum extent permitted by South African law, Pagora and its owners, directors, employees, contractors, suppliers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, customers, goodwill, data, business opportunity, or business interruption. Our total aggregate liability for all claims relating to the Platform is limited to the amount you paid Pagora in the 12 months before the claim, or R500 if you paid nothing.

18. Indemnity

You agree to indemnify and hold Pagora harmless from claims, damages, losses, liabilities, penalties, costs, and legal fees arising from your content, stores, products, customers, payment disputes, legal non-compliance, breach of these Terms, misuse of the Platform, infringement of third-party rights, or use of generated output.

19. Consumer Protection

Nothing in these Terms limits rights that cannot legally be limited under the Consumer Protection Act, POPIA, ECTA, or other applicable South African law. If any provision is unenforceable, the remaining provisions remain effective.

20. Governing Law and Disputes

These Terms are governed by the laws of the Republic of South Africa. The parties will first attempt to resolve disputes through good-faith negotiation. If unresolved within 14 days, either party may refer the dispute to arbitration in Johannesburg, in English, before one arbitrator, unless urgent court relief is reasonably required for intellectual property, confidentiality, security, payment, or unlawful content matters.

21. Changes to These Terms

We may update these Terms from time to time. Material changes may be communicated by email, dashboard notice, or website notice. Continued use after the effective date means you accept the updated Terms.

22. Contact

Legal and compliance inquiries:
Email: mishackmay@gmail.com